Troubleshooting a Windows 11 Laptop That Won't Charge



Updated: July 3, 2024

Troubleshooting a Windows 11 Laptop That Won't Charge

Is your Windows 11 laptop plugged in but refusing to charge? Don't panic! Before assuming the worst, there are several troubleshooting steps you can take to get your laptop powered up again.

Check for Simple Obstacles

Sometimes the solution is simpler than you think. Examine the charging port for any dust, debris, or obstructions. Use a flashlight for better visibility. If you spot anything, gently remove it with a non-conductive tool like a wooden toothpick. You can also clean the metallic contacts inside the port with a cotton swab and a bit of isopropyl alcohol.

Test Different Charging Equipment

A faulty charger or cable could be the culprit. If possible, try using a different charger and cable. If you're using a USB-C charger, you can temporarily use a power bank or smartphone charger for testing.

Update or Reinstall Battery Drivers

Your laptop battery relies on drivers to function correctly. Outdated or corrupted drivers can lead to charging issues. You can easily reinstall your battery drivers through the Device Manager. Simply search for "Device Manager" in the Windows search bar, locate "Batteries," and follow the on-screen instructions to uninstall and reinstall the drivers.

Run Windows Update

Keeping your operating system up-to-date is crucial for resolving various issues, including charging problems. Go to "Settings" > "Update & Security" > "Windows Update" and check for any available updates. Install the updates and restart your laptop to see if the charging issue is resolved.

Consider System Restore or Factory Reset

If the problem persists, you might consider more advanced solutions. System Restore allows you to revert your laptop to a previous state before the charging issue occurred. This option can be helpful if a recent software change triggered the problem.

As a last resort, you can perform a factory reset. However, remember that this process will erase all data on your laptop. Make sure to back up your important files before proceeding.

Seek Professional Help

If none of the above solutions work, the issue may be hardware-related. In such cases, it's best to consult a qualified technician for further diagnosis and repair.