We are making this post because many of our community users are encountering account-related issues, and we wanted to walk you through how to get unstuck in these circumstances.
A lot of reasons can cause an account to get restricted or blocked: suspected compromised accounts, abuse reports, checks requested by our payment providers, etc. We know they are annoying to deal with, and our recovery flow is still not optimally built to deal with all possible scenarios. While we are working to improve this experience, due to the complexity of account management, we need to be diligent in our account recovery processes so that we do not inadvertently expose your data to anyone who should not have access to it.
Before we proceed, there is a lot of confusion as to what a Skype account is and what a Microsoft account is. Let’s start by saying that all Skype Accounts have been Microsoft Accounts since October 2016.
Blocked accounts:
First and foremost, anyone who is having this issue should at least review it this FAQ. If you haven’t done so yet, please make sure you do.
More often than not, the issue is simply that your email address has been leaked by another website. Our systems then act with an air of caution and will force you to reset your password to ensure the integrity of your account.
There are other reasons, but they are too lengthy to explore in detail here.
How do I get it fixed?
Visit the Microsoft Account Diagnostics page and it will take you through the appropriate steps to recover your account. Admittedly, some of the information we ask for on our forums can be lengthy and hard to remember, but that is the point. You are far more likely to have that information than any third party trying to gain access to your account, and we need to make sure it’s you to protect your account and personal data.
Restricted from using Skype’s paid for services?
This occurs for many reasons: invalid payment details, checks required by the card issuer, etc. We need to ensure that you are the owner of the payment method used on your account. This process is designed to protect you from fraudulent use of these payment methods with our services.
To recover your account, please visit their official partial block recovery page.
OK, but I have tried all that and it didn’t work. What can I do now?
If your account is blocked and you can’t login, then you can contact support here. If you scroll down to the bottom, you will get two options – to email or to chat with support. Please make sure you tell the agent that you cannot log in to your account because it is blocked, and when asked for your Microsoft Account, give the username you use to sign into Skype.
If you have a partially blocked account, then you can Contact Skype Support. From the drop menu, select Account & Sign-In and, in the second box, select “can not access paid services.” Scroll to the bottom and click Next, and on the next screen you will see an option to contact Skype Support.
I have spoken to support. They have been unable to verify me or have advised me to create a new account. What can I do?
Occasionally, we are unable to verify account ownership. While we understand this is frustrating, to secure your account data, we will not be able to assist you in unblocking your account. Clearly, this is not the preferred resolution, and so we encourage all users to ensure their Skype Account/Microsoft Account is up to date with the correct date of birth, home address, phone number, and contact number. If you have not done so already, please take this opportunity to check your account and update any old and incorrect information.
If after reading this article you are still facing some difficulties in trying to get your account fixed, then please comment below and I will surely help you with some personal guidelines and walk you through it successfully.